AI Intake Receptionist · Built for Personal Injury Firms
A 24/7 AI receptionist that answers on the first ring, sounds like a calm human, qualifies the caller, and books the consult — so the injured driver Googling “lawyer near me” at 3 a.m. ends up on your calendar instead of the firm down the street.
Call the demo line — (314) 850-1898Be the panicked 3 a.m. caller. Try to break it.
The Problem
It's 2:47 on a Tuesday morning. A man has just been rear-ended on I-270 — neck stiffening, the other driver uninsured, sitting in his car waiting for the tow truck and Googling “car accident lawyer near me.”
He calls the first number. Four rings, then voicemail. He hangs up. He calls the second. An answering service takes his name and says someone will call back during business hours. He calls the third. A calm voice picks up, asks if he's safe, gets the basics of the wreck, and books him for a consult at 9 a.m.
By the time your office opens and a paralegal works through the overnight voicemails, that case is already signed at the firm that picked up. You never knew it existed. It doesn't show up in any report. It's simply gone.
One signed personal injury case is worth somewhere between ten and forty thousand dollars in fees, often more. The firm that answered at 2:47 didn't win because they're better lawyers. They won because they were reachable at the exact moment a frightened person decided to hire someone.
That's not a knock on your team. No front desk answers every call at 3 a.m., and the usual patches don't fix it. Voicemail loses the people who won't leave a message. Answering services take a note but don't qualify, don't triage, and don't book. The leak isn't your people — it's the after-hours model itself, built for a time when callers were willing to wait until morning. They aren't anymore.
Here's the good part: this is a software problem now, not a staffing problem.
What It Actually Is
Strip away the jargon and the system has one job: never let a real case slip away because no one picked up. A good intake receptionist for a PI firm does five things.
First ring, warm tone, no “press 1 for…” maze.
If the caller is hurt, in danger, or in real distress, the first move is to reach a person or emergency services — not to run an intake script.
Name, callback number, what happened, when, injuries, treatment, other parties, insurance. Enough for an attorney to judge whether it's a case worth taking.
Checks the calendar and drops a qualified caller into a real slot, or routes to a live person when that's the right move.
A clean record lands in your case-management software, so nothing lives only in a voicemail box.
Why Orion's Comet
I spent years practicing before I built AI systems, which is why this part isn't an afterthought. A law firm's phone line carries duties a pizza shop's doesn't — disclosure when a caller asks if they're talking to a person, the bright line against anything that sounds like legal advice, no promises about outcomes, and confidentiality that can attach to a prospective client even when you never take the case. Most voice-AI vendors don't know those duties exist. I build for them from the first line of the prompt.
The Retell account, the phone number, the CRM, the data, the keys — all in your name. We're the builder and integrator, never a middleman holding your client data or your infrastructure hostage.
Your agent is built for your firm, your practice areas, your intake. We're not running the same generic script for ten firms in your city.
One signed case usually pays for the system many times over. The agent doesn't have to be heroic. It just has to stop you from losing the 2:47 a.m. caller to the firm down the street.
The DIY Gap
You can. A basic version runs in an afternoon, and understanding how the machine works makes you a sharper buyer either way. But a sandbox demo and a system you'd trust on your firm's live line are not the same thing, and the distance between them is made of the parts that never show up in a tutorial:
If your time is worth $400 an hour and production-grade is forty-plus hours of building and testing — plus quite a few hours every month to keep it sharp — the DIY route doesn't save you money. It costs the most expensive thing you have: the hours you'd otherwise spend on cases. And it's not one-and-done: the models keep improving, and staying on the current state of the art is an ongoing job in itself — one we're already doing.
ROI
Your average fee on a signed PI case runs $10,000–$40,000 or more. You already know, or suspect, how many after-hours calls you lose in a quarter — and how many of those sounded like real cases.
Take one average fee and spread it across a year of service. That's how many times over a single saved case pays for the whole thing. For most PI firms, one signed case covers a year several times over. The agent doesn't need to be brilliant. It needs to stop the 2:47 a.m. call from going to voicemail.
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Avg fee
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Calls missed / month
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How many sound real
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Signed cases lost / quarter
Three Ways to See It
Walkthrough video coming soon
A short video of the agent handling a real personal injury intake, start to finish.
01
Pick up your phone and call it like a real caller. It answers 24/7. Be the panicked 3 a.m. caller. Try to break it.
Call (314) 850-189802
A short video of the agent handling a real personal injury intake, start to finish. → orionscomet.com/receptionist
Watch the walkthrough03
When you're ready to talk about your firm's line and what it would take to put a voice on it. → cal.com/orions
Book 15 minutesYou spent years learning to win cases. You shouldn't lose them to a phone that rang four times at 3 a.m.